Moments Support
Contact us
Email support@momentsme.app. Include a short description of the issue and the email address associated with your account. Never send your password.
Common questions
I cannot sign in
Confirm the account email, check your connection, and retry. If the problem continues, email support with the exact error shown.
A feature needs permission
Review Moments permissions in iOS Settings. Location, Photos, Health, and media permissions are optional, but the related feature may not work without them.
I need to report or block someone
Use the in-app report or block control. For an urgent safety concern, contact the appropriate local authority and then email support.
I cannot delete my account
Retry the in-app deletion while connected to the internet. If it still fails, email support for assistance. See the deletion instructions.